Terms of Service

01 Acceptance of terms

By accessing our website at velocitsolutions.com or engaging VelocIT Solutions LLC ("VelocIT," "we," "us," or "our") for any service, you ("Client" or "you") agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these terms, please do not use our website or services. We reserve the right to update these terms at any time with notice posted on this page.

02 Services provided

VelocIT Solutions provides two categories of services:

Digital services include website design and development, web hosting, business email setup, online booking systems, review automation, HIPAA-compliant forms, financial institution compliance services, and related online solutions for businesses in Oklahoma, Texas, and surrounding areas.

Physical and managed IT services include on-site hardware setup and configuration, network installation and troubleshooting, workstation and device provisioning, printer and peripheral setup, ongoing IT support, and related hands-on technology services provided directly at client locations. These services are arranged by direct engagement and are not listed on our public website.

The specific scope, deliverables, timeline, and pricing for each engagement are defined in a separate written proposal or service agreement. These Terms govern all such engagements unless explicitly superseded in writing by a signed agreement.

03 On-site and managed IT services

When VelocIT Solutions performs work at your physical location or provides ongoing managed IT support, the following additional terms apply:

• Access and cooperation: You agree to provide safe, reasonable access to your premises, systems, and equipment as needed to perform the work. A point of contact should be available during scheduled visits.
• Existing equipment: We are not responsible for pre-existing hardware faults, software issues, or data loss on equipment we did not supply. We recommend maintaining current backups before any on-site work begins.
• Third-party hardware and software: Costs for hardware, licenses, cables, or third-party services required to complete the work are billed separately and are your responsibility unless explicitly included in a written quote.
• Travel: On-site work within our standard service area is billed at the agreed rate. Work requiring travel outside this area may include a mileage or travel fee, disclosed in advance.
• Ongoing support: Managed IT support arrangements are governed by a separate support agreement defining response times, scope, and monthly terms. Either party may terminate a support arrangement with 30 days' written notice.
• Data and confidentiality: We treat all business data, network credentials, and internal systems we access as strictly confidential and use them solely to perform the contracted work.

We make reasonable efforts to minimize disruption during on-site visits and will coordinate scheduling with you in advance.

04 Client responsibilities

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for us to perform services
• Supply content, images, logos, and materials you own or are licensed to use
• Review and provide feedback on deliverables within agreed timeframes
• Ensure that any information you provide does not infringe third-party intellectual property rights
• Maintain confidentiality of any login credentials we provide and notify us promptly of unauthorized access

Project delays caused by late client feedback or missing materials may affect timelines and may result in additional fees.

05 Payments and billing

Payment terms are specified in your project proposal. Unless otherwise agreed in writing:

• Projects require a deposit before work begins, with the balance due upon completion or per milestone
• Ongoing services (hosting, maintenance, email) are billed monthly or annually in advance
• Invoices are due within 15 days of the invoice date
• Late payments may incur a 1.5% monthly fee on outstanding balances
• We reserve the right to suspend services for accounts more than 30 days past due

All fees are in U.S. dollars. Refunds are handled on a case-by-case basis and are not guaranteed after work has commenced.

06 Ownership and intellectual property

Upon receipt of full payment for a project, you own the final website design, content, and code we deliver to you. There are no proprietary lock-ins — you receive full ownership and portability of your deliverables.

VelocIT Solutions retains ownership of:

• Pre-existing tools, frameworks, and code libraries used in building your project (licensed to you for continued use)
• Internal processes, methodologies, and documentation not delivered as part of your project

You grant us permission to reference your project in our portfolio unless you request otherwise in writing prior to project launch.

07 Limitation of liability

To the fullest extent permitted by applicable law, VelocIT Solutions shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of revenue, loss of data, or business interruption.

Our total aggregate liability for any claim arising out of or related to these terms or our services shall not exceed the total fees paid by you to VelocIT Solutions in the three months preceding the claim.

We make no warranties that our services will be uninterrupted or error-free, and we disclaim all implied warranties of merchantability and fitness for a particular purpose to the extent permitted by law.

08 Termination

Either party may terminate an ongoing service agreement with 30 days' written notice. You remain responsible for payment of any fees accrued through the termination date.

We may terminate services immediately and without notice if you violate these terms, engage in fraudulent activity, or fail to pay invoices after a 30-day grace period. Upon termination, we will provide you with a copy of your website files and data within 10 business days.

09 Governing law

These Terms of Service are governed by and construed in accordance with the laws of the State of Oklahoma, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Oklahoma.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

10 Contact

Questions about these Terms of Service may be directed to us at: